Sunday, 7 September 2008

Bloody Telstra

Ever Since Thursday Afternoon when the Whole of Tweed and the Tweed Coast has been having trouble with their ADSL connections the internet has become unreliable with flaky connections. I have done a couple of onsite service calls. Heard anicdotal evidence and been suffering with the same up/down close up/down yo-yo connection status with the speed nearly halved. When you get on to the tech departments it is always YOUR fault and there is nothing wrong reported at the exchange! Well I am reporting it F#$% they would appear to be a facist corporation. You are guilty we could never be doing anything wrong and so innocent. We will never admit there is a problem, you must have faulty equipment that just happens to work reliably for days and days and then everybodys stuff just breaks at the same time it wasnt us so it must be you. Now Do this basic troubleshooting crap then repeat it 4 or 5 times because thats all we are trained to say!

What? you were expecting a service that you paid us to deliver, na we are allowed to say we provide a service but deliver whatever we feel like, and to keep your complaints falling on deaf ears we employ people in other countries to answer you complaints, we never get to hear them! So we have nothing to deal with,  ipso-facto It's just like the big banks. go somewhere else if you don't like the service! or lack of! We are in the business of making a profit for what was once a public utility company and so F@#& YOU... we no longer are required to serve the community that paid for our creation and development with your taxes. just the shareholders need service and only if they have enough shares to be able to make a noise if they decide to sell! Bring on the bonus for the directors they are doing such a great job give them some more OK

Glad I've got that off my chest, as thats all I can do just hollow blow hard noise.

I was told on thursday after being on the phone for service support that I would have to pay for a tech to come and see what the problem was if it wasn't their fault

3 comments:

fingers said...

This is still continuing two and a half days later!!!!
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Dave - Tweed Treadly said...

Well after 1 hours work on the 9/09/2008 at 2:52:01PM the cable leading in from the street was replaced and the 24 volts going across the line was rectified. Now to try to get the lost speed it is syncing at only
Upstream Speed: 384 kbps
Downstream Speed: 2432 kbps
where it used to sync at ~6000 kbps

that's a total of 3 and a 1/2 days, with only hard yakka to take my mind off lack of web access and grub can now complete her assignments....
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Dave - Tweed Treadly said...

I take it all back there is still no connection! 9/09/2008 3:14:09PM
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